Since 2001, Digital Direction has partnered with IT organizations across the globe to solve the most complex voice, data, cloud, and mobility issues-saving our clients both time and money. Through our industry expertise we manage every aspect of the telecom lifecycle for our clients from service procurement, contract negotiations to ongoing inventory and project management along with telecom expense management (TEM).

Digital Direction has no real competition. Unlike what may seem to be similar offerings, Digital Direction goes much deeper, wider, and higher to proactively keep our client’s telecom operating at peak performance. What truly separates us is our PEOPLE. Our unique procedures and processes towards telecom management are incredibly productive. Therefore, both us and our customers are much more prepared to handle any unexpected challenges. The business model of Digital Direction is designed so the customer can easily focus their time and attention on more business-impacting projects.

Digital Direction’s operations team averages 25 years of top-tier telecom experience, which leads to unmatched operational management. Whether it’s handling MACDs, trouble tickets, or escalations, we complete these tasks up to 85% faster than an in-house help desk approach, which allows our clients to increase their efficiencies and have the freedom to grow their organizations without the frustrations of managing telecom internally.